Terms and Conditions

The site Pennyblack consists of two computer applications:

- one dedicated to the Pennyblack.com institutional site, managed by the Manifatture del Nord  S.r.l. Single-memberà company Max Mara Group, registered office in Via Mazzacurati No 6, Post Code 42122, Reggio Emilia, Italy, Tel. +39 05223581, REA (Repertorio Economico Amministrativo [Financial Administrative Index]): Reggio Emilia No. 182469 Business Registry of Reggio Emilia, Tax Reg. and VAT No.01397590355 EU VAT No. IT01397590355, Share capital 9.850.505,00 full paid up, hereinafter only “Manifatture del Nord”

- a company dedicated to the pennyblack.com digital business, managed by the on-line distributor for pennyblack eCommerce Outsourcing S.r.l. products, a company with registered office in Piazza Diaz 6, Milano, 20123, Italy - Share capital €700.000,00 , which deals with all sales and transaction operations carried out inside the on-line sale of products such as: the handling of orders, relating to the sale and delivery of products, the handling of returns, guarantees, payments and invoicing.



Scope of application

1. The general terms and conditions set out herein (hereinafter: "T&C") shall apply to all orders and purchases of clothing and accessories products (hereinafter "Products") on the pennyblack.com website (hereinafter: "Website") managed by eCommerce Outsourcing S.r.l., company with registered office in Piazza Diaz 6, Milano, 20123, Italia (hereinafter: "Outsourcing") providing delivery to the following countries: Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, United Kingdom, Czech Republic, Romania, Slovenia, Slovakia, Spain, Sweden, Hungary (hereinafter: "Customer").


2. The Customer is bound to read the T&C carefully before making any purchase order.

3. By accepting the T&C and the dispatch of an order, the Customer hereby declares:

i. to having read, understood and accepted in full and without reservations the T&C; These general sales conditions are to be considered applicable and effective as long as they are published on the pennyblack.com website. Any changes to these general sales conditions will be published on the website and the new T&C conditions shall only apply to orders made as from the day of their publication.

ii. to be a consumer and want to purchase Products exclusively for personal use and not to resell them in the context of any trade or business activity, of any kind;

iii. to authorise Outsourcing to safeguard, process, use and transfer to third parties and/or abroad the (personal) data contained in theorder for the purpose of performing it.

4. Outsourcing will do its best to ensure that the information contained on the Website is accurate and updated. It could not however offer guarantees about this. The Customer acknowledges and accepts that the Products may not fully conform to the particulars, specifications and/or photographs found on the Website.


5. The presentation of the products on the website is an invitation to tender.

The order can be made through pennyblack.com internet website, by selecting any image of the product presented thereon and in any case by following the steps and instructions specified on the said website. In order to make any changes and/or corrections to the order, the Customer shall follow the relative instructions contained on the Website.

The amount of an individual order could not exceed a total sum of €10,000.

The order shall be sent by clicking on the button ’'Buy now" and it will be archived in the database safeguarding Outsourcing orders for the period of time provided for by current legislation.

The order will then be considered as a contractual purchase proposal. Upon receipt of the order Outsourcing will send the Customer an e-mail containing the order number and information about the ordered products, the price of each product, delivery expenses where applicable, the address for shipment besides methods of payment and indicative time schedules for delivery.

Such e-mail will not constitute acceptance of the Customer's purchase proposal, and serves only as confirmation of having received theorder. Upon receipt of theorder made by the Customer, Diffusione Tessile will verify the availability of the ordered products besides the accuracy of the information provided by the Customer.

The sale contract between Outsourcing and the Customer is to be considered as having been fine-tuned whensending to the Customer, to thee-mail address given by thelatter with thepurchase order, of the written confirmation of the shipment.

The Customer's order may be refused in the event of an error in the information provided by the Customer, if the available products are out of stock, if insufficient solvency warranties are found, if the order does not meet the normal consumer needs (a requirement which applies both to the number of products purchased in the context of a single order and to the number of orders pertaining to the said product, even if each order comprises a quantity of products corresponding to normal consumer needs), or due to cases of force majeure.

If the order cannot be accepted, Outsourcing will communicate within 10 days following receipt of the order, about any impossibility of processing theorder in subject and this will be followed with theimmediate release of the amount reserved for payment.

6. Outsourcing will consider any request for cancellation of theorder received by Outsourcing before the shipment of the Products to the Customer.

7. In the event that a particular Product to be found in theorder of the Customer is no longer available, Outsourcing shall not have any obligation to supply the Product in question, but it shall be exclusively bound to inform the Customer promptly of that circumstance. If only a part of the Products mentioned in the order were available, Outsourcing shall contact the Customer to ask whether it intends to cancel the order or if it is willing to receive only the available Products and/or any substitutes among those which are available; in such case the Customer will be charged only the amount related to the Products it will receive.

8. Outsourcing reserves the right to reduce, at its sole discretion, the quantity of Products which may be purchased on the Website.


9. The prices of the Products shall in any case be those published on the site and mentioned in the invoice, in the currency stated when being purchased.

10. Shipment and delivery costs will be free of charge.

11. The payment shall be authorised by the Customer at the time when the purchase order is made, by credit card or in any other manner mentioned in the relevant section of the Website, and it will be actually debited at the time of the confirmation of shipment.

- in the case of PayPal payment, enter the details relating toaccess in the proper space on the PayPal page to which you will be automatically redirected, then complete the payment in the manner indicated by the service administrator.

During the purchase, pennyblack.com will save an acknowledgement code associated with the Customer’s PayPal account, which authorises exclusive use tied to future purchases, or the replacement of goods which have already been purchased, in order to avoid making again necessary the entering of their PayPal access data.

It would be possible to revoke at any time the authorisation mentioned above from within the personal area pennyblack. com, or by making an express request to Customer Service (customerservice@pennyblack.com), or directly from Customer’s PayPal account. PayPal may require the Customer to re-enter their login credentials, should it be suspected that an unauthorised activity occurred linked to the use of the PayPal account.


12. The delivery of the Products shall be made to the delivery address shown by the Customer in the order. If there is evidence that the Product has been damaged or has been concealed or lost while being transported, we would ask Customer to contact our Customer Service department by and no later than 48 hours after via the link "Contact us“ inside thearea relating to Customer Service on the website pennyblack.com. The Customer makes the original packaging available to Outsourcing and, in case of damage, the Product in question with the numbered warranty seal, intact and unremoved, as fixed on the item of clothing at the time of quality control prior to shipment.

13. In principle, the Products will be delivered within 30 (thirty) days of order confirmation by Outsourcing, without prejudice that the delivery times may vary according to the country of destination. In case the delivery is delayed for reasons not attributable to Outsourcing, the Customer will be informed, as far as possible, of the new delivery date.

14. Outsourcing reserves the right to refuse, suspend or cancel, in its own free discretion, the delivery or the fulfilment of any of the obligations arising from the sales contract, in the event of alleged fraud, default or breach by the Customer of obligations assumed with regard to Outsourcing relating to previous orders and/or sales contracts. Should the ordered Products be required to cross customs (according to the country of destination), any customs charge related to the release of the goods shall be borne by the Customer; were the Customer to decide to reject the order once the item has arrived at customs, Outsourcing will not give any reimbursement for the goods which will be abandoned on the spot.

Right of withdrawal

15. The Customer is entitled to return the Products purchased on pennyblack.com, without the charge of any penalty and without being obliged to give reasons therefor, within fourteen (14) calendar days starting from the day of receipt by the Customer of the Products under review or by the deadline laid down by applicable mandatory rules in the country of delivery of the goods, if this is any longer.

16. With the receipt of the Products by Outsourcing, the sales contract shall be deemed cancelled for all legal intents and purposes, and all relative obligations, rights or claims shall lapse, without prejudice that if the Products returned to Outsourcing are found to be damaged, Outsourcing shall have the right to compensate for this damage with the payment for the Products already made by the Customer.

17. In addition to the foregoing (Articles 15-16), the right of withdrawal is subject to the following conditions:

i. Within fourteen (14) calendar days from the date of receipt of the Products by the Customer, the Customer may request for permission to proceed with the return. If the Customer is a registered user, he may request the return by accessing the section of the personal area My orders, clicking on RETURN. If the Customer has purchased as a guest and does not have a profile, he must contact the Customer Service directly;

ii. After receiving the authorisation to return, the Customer will be contacted by the assistance service to arrange the item’s withdrawal; the Customer will be given the UPS label and instructions on how to proceed.

The Outsourcing refund procedure could only be activated from the same country of delivery.

The return address of the returned clothing items is as follows:

Customer Care Pennyblack

c/o Magazzino resi B2C Pennyblack

Via Mazzacurati 4

42122, Reggio Emilia


iii. the Product being returned must not have been used, consumed, or damaged;

iv. the Product identification tag must still be attached to it. Returns of Products from unidentifiable subjects and without reference to the order, will remain in storage at the relevant warehouse for a period of 60 days, after which PENNYBLACK may freely dispose of them.;

v. the Product must be returned in the original packaging, with any accessories or instruction manuals, which are considered to be integral parts of the item.

vi. The returned Products shall be withdrawn by Outsourcing at own expense only if so returned from the same country of delivery.

18. As soon as it can confirm that the envisaged conditions have been fulfilled, Outsourcing will send the Customer an e-mail confirming the acceptance of the returned item and start off the refund procedure in such manner that the Customer receives reimbursement of the amount paid for the returned Products within the following thirty (30) days, irrespective of the method of payment previously adopted by the Customer. The reimbursement of the amounts paid by the Customer shall always be done exclusively in favour of the Customer who made the payment.

19. In case the damaged, incomplete and/or deteriorated Product is returned and/or the conditions of use do not conform with normal diligence, without prejudice to the right of withdrawal, the Customer will be debited with a sum corresponding to the decreased value of the goods. An asset is considered used beyond normal diligence in the case of use beyond that necessary to establish its nature, characteristics and operations (e.g. in case of removal of the labels, if the clothing item was worn rather than just being tried on). In such cases, Outsourcing shall promptly notify the Customer of the damage and of the non-compliances found when receiving the items. The amount charged to the Customer, which in any case could not be higher than the price paid for the purchase of the item, will be deducted from the refund due to the Customer.

20. The Customer may contact Customer Service for free by mail, by filling in theproper form, or by calling the mentioned telephone number Monday through Friday.  It should be noted that when the Customer decides to use any other channel or form of communication (for example:  ordinary mail, fax, calls to a paid telephone number in any case related to a Company etc.) other than those described above, Outsourcing will not in any case be required to reimburse relative costs which may have been incurred by the Customer.


21. The purchased products benefit from the legal guarantee of conformity of products pursuant to the applicable consumer protection law. Outsourcing is liable for any lack of conformity, already existing at the time of the delivery of the products, that becomes apparent within 2 years from delivery of the products. 

22. Any complaint for lack of conformity must be communicated in due time to Outsourcing with a description of the non conformity.

23. Before sending back the defective Products to Outsourcing, the Customer may make a request to proceed with the return. If the Customer is a registered user, he could request the return by accessing the section of the personal area “My orders”, by clicking on the link ’Return us your product', and book online the home address for the pickup.

If the Customer has made the purchase without being registered and does not own an account, he must contact Customer Service directly to arrange the home pickup service.

24. Once the Product has been received and its defective nature has been verified, Outsourcing will send the Customer an e-mail confirming the acceptance of the return. 

In the event that the  defect reported by the Customer is not found, the Customer shall not be entitled to the remedies set out in the following paragraphs. In such a case, the Customer shall only have the right to withdraw the returned Products at the warehouse of the Company S.r.l., at own risk and at own expense. 

25. The Customer shall be entitled to have the non-conforming Products restored, free of charge, by means of replacement. Under no circumstances will tailoring changes be made to the garments purchased since these would be overly costly for Outsourcing. Likewise, no costs that the Customer incurs in order to make tailor-made adjustments and/or alterations to the items purchased will be reimbursed, and will therefore remain at the exclusive expense of the customer.

26. In the cases set out by law, the Customer may choose between either cancelling the purchase or a price reduction. These remedies in the case of delivery of a plurality of Products shall apply only to the non-conforming Product unless the customer cannot be reasonably expected to keep only the conforming Products.

General provisions

27. In the event that one or more of these T&C were to be found void, voidable, unlawful or ineffective, this will not result in total ineffectiveness of the T&C. The provision in question will be replaced by a similar valid provision which takes due account of the intention and content thereof, in compliance with and in accordance with current regulations.

It is finally being informed that in no case could requests be fulfilled for tailoring changes to be made to the purchased clothing items.

Likewise, no costs which the purchaser would have incurred to make on his own any tailoring adjustments and/or alterations to the purchased clothing items will be refunded, which will so remain exclusively incumbent on the said customer.

In cases of flawed clothing items, the Customer is always and in any case invited to make contact with the Customer Service as soon as possible and in any case within the period of possible return of the product, on the score of any prior agreements of the case.

28. These T&C are subject to Swiss substantive law, without prejudice to the protection afforded to the consumer by mandatory applicable law in accordance with art. 6, para. 2, Rome I Regulation when applicable.

29. We would like to remind you of the existence of the legal warranty on product conformity, as well as the possibility of using the platform as an alternative means of extrajudicial resolution for disputes, accessible on the website http://ec.europa.eu/odr, made available by the European Commission.

Provisions relating to the privacy and protection of personal data

The collection and processing of data are carried out for the handling and the performance of present and future purchase orders and in particular for the performance of the obligations arising out of these T&C.

A copy of the Privacy Policy could be viewed at the address www.pennyblack.com/info/legal-area/privacy